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On the Phone

EldoNova+ Support and Maintenance Services

At EldoNova+, we ensure your software operates flawlessly at all times with our comprehensive support and maintenance services. From routine bug fixes to security updates and feature enhancements, we keep your systems updated, secure, and running at their best—so your business never misses a beat.

Our Services Include

Maximize Uptime with EldoNova+

  • 99.9% Uptime: We keep your systems online with proactive repairs and automated monitoring.

  • 25% Higher CRR (Customer Retention Rate): Our continuous support prevents disruptions and builds customer trust.

  • 20% Lower Spending: Our proactive approach reduces downtime, saving you significant costs on repairs and system failures.

Support and Maintenance Services

Application Support and Maintenance Services

We provide reliable, 24/7 support to maintain your software across 30+ industries. Whether on-premise or remote, our specialists deliver customized maintenance plans to suit your needs.

  1. Guaranteed SLAs: Service-level agreements tailored to your business goals.

  2. 5-Minute Issue Response Time: Lightning-fast support to resolve urgent issues.

  3. 95% Client Satisfaction Rate: Our track record of success speaks for itself.

  4. 7 Days for Minor Updates: Quick turnaround times for routine fixes and updates.

Robotic Lab Assistant

Our 5-Step Software Maintenance Cycle

  1. Evaluation and Analysis: Identifying areas for improvement or potential issues.

  2. Planning and Preparation: Preparing updates, patches, and enhancements.

  3. Implementation and Testing: Applying changes and verifying they work seamlessly.

  4. Deployment and Release: Rolling out updates with minimal disruption.

  5. Ongoing Monitoring and Support: Continuous oversight to ensure peak performance.

Support and Maintenance Process

Catching Up

1

Comprehensive Maintenance Services

We offer tailored support for mobile and web applications, including:​

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  • Mobile App Maintenance: Keep your app safe, efficient, and optimized with regular updates and backend modifications.

  • Web App Maintenance: Ensure your web applications are secure and high-performing with continuous monitoring and testing.

  • Performance Monitoring: Identify bottlenecks with advanced testing and ensure smooth, uninterrupted service.

  • Application Re-Engineering: Modernize legacy systems to stay competitive and future-proof.

  • Application Integration: Seamlessly integrate apps for enhanced business efficiency.

  • Application Support: Ensure 24/7 availability with proactive monitoring and quick resolutions.

2

SLA-Driven Application Support Levels

  • L0 (Monitoring): Proactive issue detection and basic troubleshooting.

  • L1 (Troubleshooting): 24/7 support with escalation as needed.

  • L2 (Advanced Support): Root cause analysis, bug fixes, and upgrades.

  • L3 (Expert Support): Complex issue resolution, re-engineering, and compliance management.

Pricing Plans to Fit Your Needs

  • Fixed Price: Ideal for one-off projects or specific services.

  • Price Per Ticket: Flexible, on-demand support for various maintenance levels (L0-L3).

  • Monthly Plans: Ongoing, consistent support at a fixed monthly rate.

In Need of Reliable Software Maintenance and Support?

Our agile, DevOps-driven team ensures 24/7 availability, AI-driven tools for intelligent issue resolution, and customizable services that scale with your business.

Contact us today to keep your software at peak performance—every single day!

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